Customer Relationship Management

The eBMS CRM can be customised to address all your customer management needs and enable the capturing, tracking and analysis of customer records in a unique way that best fit the culture, strategy and procedures of your sales department.

Good news is that we offer you the best of two worlds by combining our 100% customised CRM with the web’s most popular and bested rated email marketing application, MailChimp It operates as your own personal publishing platform to gain the maximum from out of your social media and email marketing. The integration tool which eBMS has created will keep track of who opt-in or opt-out.  This powerful combination will assist you to have a more targeted approach towards marketing efforts.

Features

• Easily categories and access customer details such as name, contact number, address, etc.
• Quick search and reference capability to find records on a click of a button
• Schedule and assign follow-up actions based on your account management needs
• Follow-up actions are delegated via email notifications
• Easy to customise required data capturing fields to profile various clients.
• Capturing data related to communication, opportunities and proposal.
• Set KPIs to ensure that client service standards are upheld
• All client information available in one place.
• Integration with MailChimp, email marketing.
• A Logical flow to ‘pipeline manage’ prospects into key clients.