Customer Complaint / Service System
eBMS provides users with a central location to effectively track and manage customer complaints and all corresponding follow-up actions.
Features
- The reporting of any standard non-conformance that may stem from a given complaint.
- Eliminate paper trails by managing incoming customer complaints in a central, online platform that’s accessible across work groups, departments and locations.
- Ensure nothing falls through the cracks, as the eBMS system alerts the person responsible at each stage of the corrective-action process.
- Monitor customer complaint trends using real-time and historical data.
- Feed back quality issues to R&D and Production Departments with the necessary notifications and information that will eliminate repetitive defects.
Benefits
- Improved measurement and monitoring of customer complaints.
- Ensure proactive and professional follow-up service with unhappy customers.
- Rapid involvement of all departments for a quick preventative response to quality defects.
- Enhance a positive customer experience throughout the process by becoming better organised and professional with handling customer complaints a service issues.
- Improved transparency , measurement and control regarding the resolution of customer compalints.
